Privacy Policy

Effective Date: June 30, 2026

At Augustine House, we are committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or communicate with us, including through our SMS messaging services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Mobile phone number
Email address
Mailing address (if provided)
Communication preferences
Information submitted through contact forms
SMS message content related to resident care coordination
Other information necessary to respond to your inquiries or provide our services

How We Use Your Information

We use the information we collect to:

Respond to inquiries and requests
Coordinate resident care and healthcare communications
Communicate with authorized healthcare providers and staff
Send SMS messages when you have opted in
Improve our services and website
Comply with applicable legal and regulatory requirements

SMS Communications

If you opt in to receive SMS messages from Augustine House, you may receive text messages regarding:

Resident care coordination
Physician communications
Health updates
Medical questions
Scheduling and appointment coordination
Operational communications related to resident care

Message frequency varies depending on resident care needs.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

Sharing of Information

Augustine House respects your privacy.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may share information only:

With authorized healthcare providers involved in resident care
With trusted service providers who assist us in operating our communications systems
When required by law or legal process
To protect the safety, rights, or property of our residents, staff, or organization

All third-party service providers are required to maintain appropriate confidentiality and security safeguards.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

Your Rights

You may contact us to:

Request access to your personal information
Correct inaccurate information
Withdraw consent where applicable
Update your communication preferences
Ask questions about our privacy practices

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Augustine House
3820 Arthur Drive
Delta, BC V4K 3N2

Phone: (604) 940-6005
Email: reception@augustinehouse.ca