Terms & Conditions

Effective Date: June 30, 2026

These Terms & Conditions govern your use of the Augustine House website and participation in our SMS messaging program.

Website Use

By accessing and using this website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions. Augustine House reserves the right to modify, suspend, or discontinue any part of the website without notice.

SMS Messaging Program

Augustine House offers an SMS messaging service to facilitate communication between authorized nursing staff and attending physicians regarding resident care.

Messages may include:

Resident health updates
Medication questions
Treatment recommendations
Requests for physician guidance
Appointment scheduling
Care coordination
Authorized clinical photographs where appropriate
Other operational healthcare communications

Consent

By providing your mobile phone number and opting into our SMS messaging program, you consent to receive healthcare-related text messages from Augustine House.

Consent to receive SMS messages is voluntary and may be withdrawn at any time.

Message Frequency

Message frequency varies depending on resident care needs and communication requirements.

Message & Data Rates

Message and data rates may apply according to your wireless carrier’s messaging plan.

Opting Out

You may stop receiving SMS messages at any time by replying STOP to any message.

After opting out, you will receive one final confirmation message, after which no further SMS messages will be sent unless you opt back in.

Help

For assistance, reply HELP to any SMS message or contact us directly:
Phone: (604) 940-6005
Email: reception@augustinehouse.ca

Privacy

Your use of our SMS messaging service is also governed by our Privacy Policy.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

No Emergency Communications

Our SMS messaging service is intended for operational healthcare communications and resident care coordination.

It should not be used to report medical emergencies or urgent situations requiring immediate attention. In the event of an emergency, call 911 or follow your organization’s emergency procedures.

Limitation of Liability

Augustine House is not responsible for delays or failures in message delivery caused by mobile carriers, network outages, equipment failures, or circumstances beyond our reasonable control.

Changes to These Terms

Augustine House may update these Terms & Conditions at any time. Changes become effective upon posting to this page.

Contact Information

If you have questions regarding these Terms & Conditions, please contact:

Augustine House
3820 Arthur Drive
Delta, BC V4K 3N2

Phone: (604) 940-6005
Email: reception@augustinehouse.ca